Refund & Cancellation Policy – INTROS CARE

1. Medicines

• Refunds accepted only for unopened, undamaged products with original packaging, returned within 5 days
• Cold-chain medicines, injections, and prescriptions are non-returnable unless damaged or expired at the time of delivery

2. Lab Tests

• Full refund if cancelled before sample collection
• No refund once sample is collected or testing has started

3. Doctor Appointments

• Cancellation before confirmed appointment: ✅ Full refund
• No-show or last-minute cancellation (within 2 hours): ❌ No refund

4. Refund Process

• Refunds are initiated within 2 working days and processed via the original payment method (UPI, cash, bank transfer)

5. How to Request a Refund

WhatsApp us at 7658055455 with your order/appointment ID.